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Your 9ok account wallet connects directly to Nagad, Upay and Bank Transfer — add funds, request a payout or check your transaction history from the same account area on any device. Access depends on your local law and eligible region.
Open the deposit counter inside your signed-in account area and you will see the payment methods configured for your region. Nagad, Upay and Bank Transfer are the three rails we have set up for Bangladesh. Pick the one your wallet is already loaded on — most people reach for Nagad or Upay because the transfer steps match what they already do for everyday payments. Enter the amount shown within the field limits on screen, confirm the transfer from your wallet app, and the balance appears in your 9ok account once the transaction clears on the payment network. Follow the exact fields and limits shown in your account; we do not publish a universal minimum here because the counter displays the current figure at the time you deposit.
Log in and navigate to the banking section of your account. The deposit counter lists the payment methods available in your region.
Select the rail that matches your wallet. The screen shows the account details or QR code you need to complete the transfer.
Type the amount within the limits shown on screen, then approve the transfer from your wallet or banking app.
Once the payment network confirms the transaction, the amount reflects in your 9ok account wallet. Check the transaction history tab to verify.
Withdrawals follow a similar path to deposits — head to the banking section of your account and open the withdrawal tab. We route payouts through the same local rails: Nagad, Upay and Bank Transfer. Before you submit a request, make sure the wallet number or bank details you enter match the account you used to deposit, because our system checks ownership at the payout stage. The amount field shows the range available to you at that moment; enter a figure within it, review the details on the confirmation screen, and submit. The request then moves through our processing queue and on to the payment network. We do not publish a fixed processing window because network timing varies; your account history will show the status as it updates.
Go to the banking section while signed in and select the withdrawal option. Your available balance is shown at the top of the screen.
Choose Nagad, Upay or Bank Transfer. Enter the wallet number or bank account details exactly as registered.
Type the withdrawal amount within the limits displayed. Check the confirmation screen carefully before submitting the request.
After submission, the request appears in your transaction history with a status label. Check there for updates rather than resubmitting.
When your account area prompts you to complete a verification step, follow only the fields and instructions shown on that screen. The fields we ask for depend on your account activity and the requirements active at the time — we do not publish a fixed document list here because the screen will tell you exactly what is needed in your case. Work through each field carefully and submit only what is requested. If a step is unclear, the support route inside your account connects you to our team. Verification is part of keeping your account and wallet secure; completing it promptly means your deposit and withdrawal access stays uninterrupted. Do not share account credentials or verification documents through any channel other than the official fields shown inside your signed-in account area.
Your account area shows the exact fields required for your situation. Complete each one as instructed rather than assuming a standard document set.
Upload or enter only the information the screen asks for. Sending unrequested documents does not speed up the process.
If a verification step is unclear, open the support option inside your account. Our team can clarify what is needed without you leaving the platform.
The name, number and details you enter during verification should match the wallet or bank account you use for deposits and withdrawals.
We have configured three payment methods for Bangladesh accounts. Each one connects directly to the deposit and withdrawal counter inside your account area.
Deposit and withdraw using your Nagad mobile wallet. Enter your Nagad number in the payment counter and confirm the transfer from the Nagad app.
Upay transfers work through the same counter. Select Upay, enter the amount within the displayed limits, and approve from your Upay account.
For Bank Transfer, the counter shows the account details to send to. Use your registered bank account to keep the ownership check straightforward.
Every deposit and withdrawal you make generates a record on both sides — your mobile wallet or bank statement and your 9ok account history. Keeping these in sync helps you resolve any mismatch quickly without waiting on support.
Your wallet app and the 9ok transaction history both generate a reference or transaction ID for each transfer. Note the wallet-side reference at the time you send, then check it against the entry in your account history tab.
Account history shows each transaction with a status: pending, completed or declined. A pending status means the payment network has not yet confirmed; wait before contacting support or resubmitting.
The history tab inside your signed-in account lists every deposit and withdrawal with the date, amount, method and status. Filter by date range if you are looking for a specific transfer.
Save the confirmation screen or notification from your wallet app for each transaction. If a deposit does not appear after the network confirms, that wallet-side evidence is what our support team will ask for first.
Account security on 9ok works across several layers — from the domain you access to the wallet details tied to your account. Here is what we have in place and what you can do on your side.
Always access your account through the 9ok domain. Bookmark it directly after your first login. Phishing pages copy the look of real platforms; the domain in your browser bar is the one check that does not lie.
We verify account ownership before processing withdrawals. This step exists to make sure payouts go only to the person who opened the account — not to protect us, but to protect your balance.
The Nagad, Upay or Bank Transfer details you register must belong to you. Mismatched wallet ownership is the most common reason a withdrawal request is held for review.
If you notice an unrecognised transaction or cannot access your account, use the support route shown inside your signed-in account area. Do not share credentials with anyone claiming to be support outside that channel.
These are the questions we hear most often about deposits, withdrawals and account checks.
Nagad, Upay and Bank Transfer are the three methods configured for Bangladesh accounts. The deposit counter inside your account shows whichever ones are active for your region at the time you log in.
Check your wallet app to confirm the transfer completed on the network side. If it shows as sent, open the support route inside your account and share the wallet-side transaction reference so our team can locate the record.
The withdrawal counter displays the current minimum and maximum for your account at the time you request. We do not publish a fixed figure here because it can vary; check the counter screen for the live limit.
Pending means the request is in our processing queue or waiting on the payment network to confirm. Check your account history for a status update before resubmitting — a duplicate request does not speed up the original.
Yes. The wallet number or bank account you withdraw to should match the one you deposited from. Our system checks ownership at the payout stage, and a mismatch is the most common reason a request is held.
Follow the fields shown in your account area exactly. The screen tells you what is needed for your specific situation. If a step is unclear, use the in-account support route rather than sending documents through any other channel.