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At 9ok, your information and payment activity — including transactions through Nagad, Upay, and Bank Transfer — are handled with care. This policy explains what we collect, why we collect it, and what choices you have. Access to our platform depends on your local law and eligible regions.
This policy applies to all information collected when you create an account on 9ok, log in from a mobile browser, or complete a transaction. When you deposit through Nagad or Upay, we record the transaction reference and amount against your account wallet — not your full payment credentials. When you use Bank Transfer, your bank reference number is stored for reconciliation purposes only. We collect the information you provide during registration: your name, contact details, and preferred payment method. We also collect device and session data automatically — browser type, IP address, and session timestamps — to keep your account secure and to detect unusual activity. We do not sell your personal data to third parties. We share it only where required to process your payment, verify your identity, or comply with a legal obligation. Any third-party service we use is bound by a data processing agreement that limits how they may use your information. Your use of this platform and the applicability of this policy depend on the laws of your jurisdiction and whether you are in an eligible region. If you have questions about how your data is used, you can reach our support team through the contact routes listed on this page.
When you deposit via Nagad, we store the transaction reference and wallet-linked account identifier. Full wallet credentials are never stored on our servers. Records are kept for the period required by our reconciliation process.
Upay deposit records are tied to your 9ok account ID and the transaction timestamp. We use this to confirm payment status and resolve any discrepancy you raise through support. No card or PIN data passes through our system.
Bank Transfer deposits are matched using the reference number you provide. We retain this alongside your account record for audit and dispute resolution. The reference is visible in your transaction history inside your account.
Name, contact details, and login credentials collected at registration are stored securely. We use them to authenticate your sessions and to send account-related communications only — not marketing from third parties.
Not every interaction with 9ok falls under the same rules. Understanding what this policy covers — and what it does not — helps you know where to look when you have a question about your data.
All data collected when you register, log in, or update your account details falls fully within this policy. This includes login timestamps, device identifiers, and any changes you make to your profile or payment preferences.
Transaction records for Nagad, Upay, and Bank Transfer deposits are covered here. We handle these records for reconciliation and dispute resolution. The payment providers themselves operate under their own separate privacy terms.
Browsing data, session cookies, and analytics collected while you navigate the 9ok lobby are within scope. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how pages load for you.
Links to external services, payment provider portals, or any site outside 9ok are not covered by this policy. Once you leave our domain, the third party's own privacy terms apply. We are not responsible for their data practices.
You have practical choices about the information we hold on your account. You can review your transaction history and personal details at any time by logging in and opening the account section. If something looks wrong — a name spelled incorrectly, an outdated contact number — you can update it directly from your profile page without contacting support. If you want to know exactly what data we hold about you, you can submit a data access request through our support channel. We will respond with a summary of the records tied to your account. If you believe any record is inaccurate, you can ask us to correct it. Where we have no legal obligation to retain a record, you may also ask us to delete it. For any of these actions, the fastest route is through the support contact listed on this page. Include your registered contact detail so we can verify the request is coming from the account holder.
Log in and open the account section to see your transaction history, registered details, and session activity. Everything tied to your account ID is visible there without needing to contact support first.
Update your name, contact number, or preferred payment method directly from your profile page. If a field is locked and you need it changed, raise a request through support with your account reference.
Submit a request through our support channel to receive a summary of the personal data we hold. We will verify your identity before releasing any information to protect you from unauthorised access.
Where we have no legal or operational obligation to keep a record, you can ask us to remove it. We will confirm what can be deleted and what must be retained, and explain the reason for any retention we cannot waive.
If you have a question about this policy, want to exercise a data right, or need to report a concern, use the contact routes below. We handle privacy queries through the same support channels available to all account holders.
Open the chat widget from any page on 9ok while logged in. Describe your privacy question and include your account reference so the team can locate your record quickly.
Send your query to the support email address listed in the Help section of your account. For data access or deletion requests, include your registered contact detail and a brief description of what you need.
The Help section inside your account contains answers to common privacy questions, including how to download your transaction history and how to update your registered details without contacting support.
We apply standard security measures to the data stored on your account. Sessions are protected, and payment references are stored separately from login credentials so that a compromise of one does not expose the other. We review our data handling practices when our services change.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies through your browser. Blocking session cookies will require you to log in again each visit.
We keep your account data for as long as your account is active and for the period required by our reconciliation and compliance obligations after closure. When retention is no longer required, records are deleted or anonymised.
Access to your personal data inside our systems is limited to staff and contractors who need it to operate or support the platform. Third-party processors are bound by agreement to use your data only for the purpose we specify.
If you want to update your communication preferences or withdraw consent for a specific use of your data, contact support with your account reference. We will confirm the change and note it against your account record.
These are the questions we hear most often about how your data is handled. If your question is not here, reach out through the support routes listed above.
We collect your name, contact details, and login credentials at registration. Once you make a deposit, we also store the transaction reference tied to your chosen payment method — Nagad, Upay, or Bank Transfer. We do not store full payment credentials on our servers.
Yes. Log in and open the account section to view your transaction history and registered details. For a full data summary, submit a request through support with your account reference. We verify your identity before releasing any records.
Most details — contact number, payment preference — can be updated directly from your profile page. If a field is locked, contact support with your account reference and the correction you need. We will update it and confirm the change.
We share data only where necessary: with payment processors to complete your Nagad, Upay, or Bank Transfer transaction, and where required by law. We do not sell your data. Every third-party processor we use is bound by a data agreement limiting their use of your information.
We keep your data while your account is active and for the period our reconciliation and compliance obligations require after closure. When retention is no longer needed, records are deleted or anonymised. You can ask us what retention period applies to a specific record.
Reach out through live chat or the support email in your account Help section. Include your account reference and a description of the concern. We treat data complaints as a priority and will confirm receipt and next steps after verifying your identity.