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These terms set out how your 9ok account works — what you can do, what we expect, and how we handle your information. Access to 9ok and its services depends on your local law and eligible regions; read through before you open an account.
By creating an account on 9ok, you confirm that you have read and accepted these terms in full. They govern every interaction you have with the platform — from logging in on your phone to completing a deposit through Nagad, Upay, or Bank Transfer. We may update these terms when our services change; when that happens, we will note the revision date at the top of this page. Continued use of your account after an update means you accept the revised terms. These terms do not override any applicable law in your jurisdiction. Where local law restricts access to online gaming services, those restrictions apply regardless of what these terms say. We do not make eligibility decisions on your behalf — that responsibility sits with you. If any clause in these terms conflicts with a mandatory provision of local law, the local law takes precedence for users in that jurisdiction. Questions about a specific clause can be sent to our support team through the contact routes listed on this page. We aim to respond to policy questions within a reasonable time, though we do not commit to a fixed response window.
Deposits and withdrawals processed through Nagad are subject to these terms and to Nagad's own service conditions.
Upay transactions on your 9ok account follow the payment flow shown in your account wallet section.
Bank Transfer instructions and limits are displayed at the point of transaction inside your account.
These terms cover your registered 9ok account and the services you access through it. They do not extend to third-party sites, payment providers, or external services that you reach from our platform. Understanding the boundary helps you know where to direct a question.
All login activity, session management, and account settings fall under these terms. This includes password resets, device sessions, and any changes made to your profile.
Deposits and withdrawals made through your account wallet — including those via Nagad, Upay, or Bank Transfer — are governed here. Transaction records are visible in your account history.
Game content, lobby pages, and promotional notices published on 9ok are covered by these terms. Content accuracy is maintained by us; report errors through the support route.
Payment providers, game studios, and external links operate under their own terms. We are not responsible for the policies or conduct of those third parties.
You have practical options for managing your account and the information attached to it. You can review your transaction history directly from the account wallet section — every deposit and withdrawal is logged there with a timestamp. If your account details are incorrect, you can update most fields from the profile settings page; for changes that require verification, our support team can walk you through the steps. Raising a question about how your data is used or how a term applies to your situation is straightforward — use the live chat or email route listed in the support section below. We treat policy questions as account support requests, so the same team handles them. If you want to close your account, that option is available in account settings; closing your account does not erase transaction records that we are required to retain under applicable law.
Your full transaction history is available in the account wallet section, filterable by date and payment method.
Update your contact information and preferences in profile settings; verification-required changes go through support.
Send policy or data questions to our support team via live chat or email — the same routes used for account help.
Account closure is available in settings. Retained transaction records remain on file as required by applicable law.
If a term is unclear or you need help with an account matter, these are the routes to reach us. Use the channel that suits your situation.
Open the chat widget from any page on 9ok to connect with the support team directly. Suitable for account and policy questions.
Send detailed policy or account queries to our support email address, shown in the contact section of your account dashboard.
The help section inside your account covers common terms questions with step-by-step guidance for account actions.
We take the handling of your information seriously. Here is how we approach the key areas covered by these terms.
Account data is collected only for the purposes described in our privacy policy. We do not sell your personal information to third parties. For data queries, contact support through the routes on this page.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser; disabling certain cookies may affect how the site functions.
Your account is protected by the login credentials you set. We recommend using a strong, unique password. If you suspect unauthorised access, contact support immediately through live chat.
When these terms change, the revision date updates at the top of this page. For significant changes, we will notify you through your registered contact details before the update takes effect.
These are the questions we hear most often about how the terms work and what they mean for your account.
Access to 9ok depends on your local law and eligible regions. If online gaming services are permitted where you are, these terms apply to your account. You are responsible for confirming that your use complies with the laws in your jurisdiction before opening an account.
Closing your account removes your active access, but transaction records and data we are legally required to retain will remain on file. The retention period depends on applicable law. You can ask our support team for details about what is kept and for how long.
Yes. If a transaction in your account history looks incorrect — whether it came through Nagad, Upay, or Bank Transfer — contact support via live chat or email with the transaction reference. We will review the record and respond through the same channel.
The revision date at the top of this page changes whenever the terms are updated. For significant changes, we will send a notice to your registered contact details before the update takes effect. Continuing to use your account after that date means you accept the revised terms.
Raise the matter with our support team through live chat or the email address shown in your account dashboard. Describe the specific term and the situation, and we will review it. Policy questions are handled by the same team that manages account support.
Transactions through Nagad, Upay, and Bank Transfer on your 9ok account are covered by these terms. Each payment provider also has its own service conditions that apply on their side. We recommend reading those separately, as we are not responsible for third-party provider policies.